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Privacy Policy

This Privacy Policy outlines the data processing practices of White Star B.V., referred to herein as “Lucky Spins”, “We”, “Us”, or “Our”. We are the operator of the Lucky Spins and are committed to safeguarding the personal information entrusted to us by our players. This document details the basis on which We collect, process, and manage any personal data you provide or that We collect from you in connection with your use of luckyspins-nz.com (the “Website”). 

This Privacy and Cookie Policy is an integral part of Our Terms and Conditions. Your use of the Website constitutes acceptance of the practices described herein. This policy is governed by all applicable data protection laws. The definitive version of this Privacy Policy is in English; any translations are provided for convenience only and are not legally binding. We reserve the right to modify this policy, and any significant changes will be communicated to you for your acceptance upon your next visit to the Website.

Information We Collect and Process

To provide our services, We must collect various types of information. This data is essential for account creation, operational functionality, regulatory compliance, and enhancing your user experience. The collection of this information is conducted with your knowledge and is a prerequisite for using the Website.

Personal Information You Provide

This category includes information that directly identifies you as an individual. We collect this data when you voluntarily provide it through forms on the Website or during correspondence with our support teams. This information is critical for establishing and managing your account and verifying your identity. Key examples of this information include:

  • Identity Information: Full name, date of birth, and photographic identification.
  • Contact Information: Physical address, email address, and telephone number.
  • Financial Information: Credit and debit card details, and other payment-related information.
  • Profile Information: Personal descriptions and any other details you provide during registration or through surveys, competitions, and promotions.

Automatically Collected Data

When you interact with the Website, our servers automatically record certain administrative and traffic information. This data is logged to ensure the quality of our service, maintain security, and troubleshoot technical issues. This information is unique to your activity and is not collected without your use of the Website. This data includes:

  • Technical Information: Source IP address, device type, and browser details.
  • Usage Information: Time and date of access, session duration, games played, and pages visited.
  • Transactional Information: Records of financial deposits and withdrawals.
  • Preference Information: Language settings, set play limits, and other account preferences.
  • Diagnostic Information: Software crash reports and other performance data.

How We Use Your Information

Our primary use of your information is to carry out the services you have requested. This involves all the necessary functions to operate your account and provide access to our games and features. This includes:

  • Administering your account and processing your transactions.
  • Providing you with access to our gaming products and customer support services.
  • Notifying you about important changes or updates to our services, terms, or policies.
  • Ensuring the content on our Website is presented effectively for your specific device and browser.

As a licensed gaming operator, We are subject to stringent legal and regulatory requirements. A significant portion of our data processing is dedicated to meeting these obligations to ensure a fair and lawful operation. We use your information to:

  • Verify your age and identity to prevent underage gambling.
  • Conduct anti-fraud and anti-money laundering checks.
  • Promote responsible gaming by monitoring gameplay and transaction patterns.
  • Comply with requests from law enforcement and regulatory bodies as required by law.

We use data to enhance your experience and inform you about relevant offers. This processing is based on your consent, which you can manage at any time. This includes:

  • Providing you with information about promotions, bonuses, and new games that are similar to those you have previously shown interest in.
  • Permitting selected third parties to provide you with information about goods or services that may interest you, subject to your explicit consent.
  • Analysing user trends and behaviour to improve our Website, game selection, and overall service quality.

Sharing and Disclosure of Your Data

Your personal information may be shared with any member of our corporate group, including our subsidiaries and our ultimate holding company. This is done for internal administrative purposes, such as providing consolidated support services and ensuring consistent security standards across the group.

We engage selected third parties to perform functions on our behalf. These partners are granted access only to the data necessary to perform their specific functions and are contractually obligated to protect your information. These include:

  • Payment Processors: To facilitate secure financial transactions.
  • Identity Verification Services: To assist with our legal compliance and anti-fraud measures.
  • Analytics and Search Engine Providers: To help us optimise the Website and user experience.
  • Marketing and Advertising Partners: To deliver relevant promotional content, based on your consent.

Your Rights Regarding Your Personal Data

You have several rights concerning the personal information We hold about you. We are committed to facilitating the exercise of these rights. You can exercise your right to prevent marketing processing by adjusting your preferences in the “My Account” section of the Website or by contacting us at [email protected]. Your rights include:

  • The Right to Access: You can request a copy of the personal data We hold about you.
  • The Right to Rectification: You can request that We correct any inaccurate or incomplete information.
  • The Right to Erasure: You can ask us to delete your personal data, subject to our legal and regulatory retention obligations.
  • The Right to Restrict Processing: You can request that We limit the processing of your data under certain conditions.
  • The Right to Data Portability: You can request that your data be transferred to another organisation, where technically feasible.
  • The Right to Object: You can object to the processing of your data for marketing purposes or on grounds relating to your particular situation.
  • The Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

Extensive or repeated access requests may be subject to a reasonable fee to meet our administrative costs, which will not exceed NZ$50.

Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After the applicable retention period has elapsed, your data is securely destroyed in accordance with our information security policies.

We have implemented industry-standard physical, procedural, and technological security measures to protect your personal information from unauthorised access, use, or disclosure. While We take all reasonable steps to secure your data, the transmission of information via the internet is not completely secure, and any transmission is at your own risk.

International Data Transfers

The data We collect from you may be transferred to, and stored at, a destination outside of New Zealand. It may also be processed by staff operating outside New Zealand who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including entering into written data processing agreements that oblige our partners to adhere to data protection standards equivalent to those in force in New Zealand.

Complaints and Enquiries Procedure

If you have any complaints or enquiries regarding our handling of your personal data, please follow the process below:

  1. First Instance: Submit your complaint or enquiry via email to [email protected], providing as much detail as possible.
  2. Escalation: If you are not satisfied with the response from our Customer Support team, you may request that the matter be escalated to our Data Protection Officer.
  3. Further Escalation: Should the response from our Data Protection Officer not be satisfactory, you have the right to escalate your complaint to the relevant regulatory authority.

Contact Information

For general questions regarding this Privacy Policy, please contact our Customer Support team in the first instance at [email protected]. For specific data protection matters, our Data Protection Officer can be reached by emailing [email protected].